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Whether you need guidance on a racing simulator setup or have a question about your order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your gaming chair, desk, or simulator does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. If you want to swap a gaming desk size or try a different chair model, contact our team and we will walk you through the steps.
How do I choose the right racing simulator for my space?
Consider the footprint of your room and the type of setup you want. Our product pages include detailed dimensions for each simulator, and our support team can help you compare options based on your available space.
Are your gaming chairs adjustable for different body types?
Our gaming chairs are designed with adjustable features such as seat height, armrest positioning, and recline angles. Check each product listing for specific adjustment ranges and recommended weight capacities.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to answer every inquiry within 24 hours on business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your setup? Our return policy gives you 30 days to start a return on eligible items.
Free Continental Shipping
Owned and operated by Grand Entertainment Vaults, we offer free shipping on most orders within the Continental U.S.
